We were able to test the new JioMart WhatsApp Order Booking Service in Navi Mumbai, and we were able to order a few things positively.

JioMart is an e-commerce service run by Reliance Retail, has introduced a new WhatsApp Order Booking Service during this pandemic. A particular JioMart WhatsApp number has been launched, and it is now taking orders for necessary goods and hopeful availability within 48 hours. This new platform comes just a few days after Facebook picked up a 9.99% stake in Reliance Jio. The telecom giant was conveyed to present a WhatsApp push for JioMart, and it has now ongoing testing in some areas of Maharashtra. The new JioMart WhatsApp Order Booking Service is live in some localities of Navi Mumbai, Thane, and Kalyan currently.

Reliance Jio has presented a particular WhatsApp number to access this platform. We got to test the JioMart WhatsApp Order Booking Service in Navi Mumbai, and we were successful to place an order. Consumers need to save this particular number on their phones to be able to proceed with further steps & utilize the services. Please note that JioMart is not offering home delivery, and the users will have to go to the nearby Kirana store to receive their order. We have got a comprehensive guide on how to place an order using this service.

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Save the number +91 88500 08000 as JioMart on your phone.

After saving the number, go to WhatsApp, and search for the saved contact. You may have to refresh your contacts list by tapping the new chat icon, three dots on top, and then refresh.

Tap on it, and send a ‘Hi’ message.

You will receive an automatic message when sent the first ‘Hi’. The message says that this service is available in Navi Mumbai, Thane, and Kalyan only.

It notifies the consumer that orders placed using JioMart before 7 pm will be available for pick up at your nearest JioMart Kirana store within the next 2 days.

This automatic message also consists of a unique link that expires in 30 minutes. If not used within 30 minutes, the user will have to send a ‘Hi’ message once again to generate a new link.

Once you tap on the link, a dedicated JioMart page opens up in your phone browser, and this page requests for basic info like address and phone number.

Fill in all the particulars and click on ‘Proceed’ (JioMart doesn’t offer doorstep delivery as of yet)

  1. A list of existing items in your nearest Kirana stores is mentioned. The list isn’t as informative as we would like it to be, but JioMart should progress on the list over time.
  1. Once you place the order, JioMart shows you the total amount payable and sends you another WhatsApp message instantly.
  1. This message mentions the nearest Kirana store name and address from where you have to receive the order, and also provides a phone number for any inquiries related to your order. JioMart notes that once the order is ready, a text will be sent to the user notifying them to go to the Kirana store and collect the order. Payment has to be made at the time of pickup only.
  1. JioMart also sends a Google Maps link to locate the Kirana store accurately.

JioMart WhatsApp Order Booking Service Launched

JioMart was announced in January 2020, and the e-commerce service looks to take on Amazon and Flipkart in India. The JioMart platform is touted to have several small merchants and Kirana shops onboard to serve Indian consumers.


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